Reputation

The photos below show two brass valves. The one FIT 2on the right is made in China and is much thinner smaller and lighter than the fitting on the left. Of course, it is also cheaper. Which one would you want installed if you were the customer?

Using the cheapest parts available is one way some geothermal installers hold down costs and increase profits. But using the cheapest parts also comes with a risk. We removed the fitting on the right from a competitors installation because it cracked and was leaking. The company that installed the system was no longer doing geothermal.

So how do you know if you are dealing with a reputable installer? Check out their reputation!

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UMR has achieved an A+ rating with the Better Business Bureau and has maintained that rating without experiencing a single complaint. We earned that reputation by working closely with our customers to throughout the sales and installation process. We do excellent work, and when things go wrong always take care of our customers.

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Another indication of our reputation is receiving the Angie’s List Super Service Award. Only the top 5% of business in each category receive this award from Angie’s list.

 

References

UMR gladly provides references to all of our customers. Because of our large number of installations we are usually able to provide references from customers in the same geographic area and with similar types of installations as the customer.

Check out some of our written and video testimonials